Frequently Asked Questions

Remove any doubt, find the answer you’re looking for!

01
How can I take part in the “Free Flights” promotion with Sunglass Hut?
To take part in the promotion you simply need to buy 2 or more pairs of sunglasses in one transaction and sign up to in the Loop to be entitled to the free flight between 19/04/2019 and whilst stocks last on Sunglass Hut website or in the UK airport stores. Your PIN code to redeem your prize will be dispatched by email if you purchased online or by a leaflet if you made your purchase in store. 
02
How many lastminute.com PIN codes am I entitled to receive?
Every customer entering the promotion is entitled to receive 1 lastminute.com PIN code. The PIN code will be delivered by email or by a leaflet, which you will need to use at registration to receive the voucher code to book your free flight. The lastminute.com PIN codes cannot be combined.
03
What is a lastminute.com PIN code?
A lastminute.com PIN code is a 13 alphanumeric code delivered to you, which contains the instructions to register and it allows you to request a valid voucher code to get a free return flight for one person departing from the UK to a European city (excludes national flights) from available destinations on the dedicated website. The maximum commercial value of the available flights to be booked using the voucher code for one person is £80.
04
How can I request my Voucher code?
Check the email or the leaflet provided to you by Sunglass Hut to reveal the PIN code. Go to the sunglasshut.lastminute.com website and register by entering the PIN code and required information. Check your inbox and you’ll find an email with the valid Voucher code to get a free return flight in Europe.
05
When will I be able to register the PIN code?
Registration will be open from midnight on 19/04/2019 until 11:59 p.m. on 31/08/2019 by visiting the sunglasshut.lastminute.com website.
06
I cannot register the PIN code, what can I do?
  • Check that the PIN code you entered consists of 13 alphanumeric characters;
  • Check that there are no blank spaces before or after the PIN code;
  • Please make sure you don’t confuse the letter “O” with the number “0”;
  • Check that you have not already registered it. Check your inbox and junk folder to see if you have received the email with the voucher code;
  • Check that the deadline for registration has not passed;
  • Check that you have correctly entered all the information requested in the form.
07
I have more than one Registration code. Can I request a single Booking code for more people?
No, you can only enter one PIN code each time.
08
The Voucher code: what is it, where do I find it and how do I use it?
The Voucher code is a 16-digit code and is sent to the email address you provided during registration. You will find the instructions to use it in the confirmation email from lastminute.com.
09
I confirmed the registration but I haven’t received the Voucher code confirmation email. What can I do?
  • Remember to check your inbox at the email address you used during registration;
  • Check your junk mail folder or make sure your inbox is not full;
  • Try to register your PIN code again, if you receive an error message it means you have already registered it;
  • Contact us at promotion-en@lastminute.com stating your registration code, the email address used and a telephone number. One of our agents will check the status of your registration and help you solve the problem.
10
Can I book a flight for a minor with my Voucher code?

It is not possible to book a flight for a minor, a passenger below the age of 18, with a Voucher Code for one person. Minors can only fly with an adult.

For any additional information please check the page with full instructions about it here.
11
How are possible cancellations of my flight handled? Can I request a cancellation?
Flights booked through the promotional Voucher code cannot be cancelled. If the flight is cancelled by the airline or you are notified of a schedule change that you do not wish to accept, you will receive a new booking code with which to choose a new free flight with the same conditions. Please find more information here.
12
Can I make changes to the flight I booked with my promotional Voucher code? How can I do that?
Yes, you can make changes to the booking if it is allowed by the fare rules of the airline from which the ticket was issued. The cost of the flight change is charged to you. The changes allowed are: change of passenger name, change of route, change of date, addition of luggage. To check the feasibility of the desired change check the page here or contact  the line 0800 056 7400 (24/7 Freephone number).
13
Can I make changes to the flight I booked with my promotional Voucher code? How can I do that?
Yes, you can make changes to the booking if it is allowed by the fare rules of the airline from which the ticket was issued. The cost of the flight change is charged to you. The changes allowed are: change of passenger name, change of route, change of date, addition of luggage. To check the feasibility of the desired change check the page here or contact  the line 0800 056 7400 (24/7 Freephone number).
14
I cannot find available flights that fit with my travel needs, what can I do?
The flights you can get for free, thanks to your promotional Voucher code, are all available on the dedicated website https://flyforfree1.lastminute.com. It is not possible to book other flights. Flight availability changes constantly and is continuously updated according to the offers provided by the different airlines. Try again in the next few days to find the flight that suits you or try to change the departure airport and the travel dates selected during the search phase. To have the most flights to choose from, try to book your flight as soon as possible.
15
What is the expiry date of the Voucher code?
The Voucher code can be used until 31/12/2019 to book the flight. The actual departure date may be later, based on the available flights on the dedicated website. Check the actual expiry date on the booking code delivery email from lastminute.com
16
When is the best time to book a free flight?
Right away, you will have a greater choice of flights! Given the large number of people taking part in the promotion, those who book first can choose from a greater number of flights.
17
I have two PIN codes, can I request a single Voucher code for two people?
No, each PIN code allows only one registration to receive a free flight Voucher code. You can register two PIN codes only separately, confirming 2 different registrations.
18
Which flights can I book with my Voucher code?
Using the 16-digits Voucher code you can book your free return flight, with taxes included, departing from UK airports to any of the European cities available. You cannot book a domestic flight (departing from UK to a UK destination). The available flights are those on the dedicated booking site and are constantly changing. Check out the available flights for one person at flyforfree1.lastminute.com.
19
Which flights are available on the dedicated booking site?
Flights available on the dedicated booking site have a maximum commercial value of £80 for one passenger. The flights will be the same, in terms of type of offer, availability, services, costs and charges applied, as those normally offered in the same period by accessing the www.lastminute.com site directly, not re-directed from other sites, (subject to any temporary technical errors or specific financial terms and conditions applicable to promotions, such as specific payment methods) or by initiatives other than the Promotion and applied directly by the lastminute.com site or by other partner sites for all users.
20
After I chose the flight I wanted, I received an error on page that it was no longer possible to book the selected flight, what happened?
The flight can no longer be booked using the Voucher code, the seats on the flight are sold out or the maximum commercial value of the flight selected is higher than the maximum commercial value of the Voucher code. Don't worry, search for a new flight among all those available.
21
I am entering the Voucher code in the booking page but I can’t book the flight
  • Check that you are on the correct booking site: flyforfree1.lastminute.com
  • Check that the booking code entered is made up of 16 digits;
  • Check that you have clicked on the “Apply” button;
  • Check the expiry date of the booking code on the delivery email;
  • Check that there are no blank spaces before or after the booking code;
  • Check that you are using the email address associated with the booking code, you will find it in the delivery email.
22
Can the Voucher code be transferred, sold or converted?
It is possible to transfer the lastminute.com Voucher code received by Sunglass Hut to other people, but only before registration. Once registered, you will receive a booking code that will be linked to your email address and can no longer be transferred. The Voucher code cannot under any circumstances be sold, redeemed for cash or converted into a service other than that for which it is valid.
23
Can I add an additional adult passenger to the flight booked through my Voucher code?

Your Voucher code is valid to book a flight for 1 passenger only, it’s not possible to book a flight for 2 people.

Only after booking your flight with the Voucher Code received you can make a booking for additional passengers. It is necessary to purchase the flight for the additional passengers separately with a credit/debit card, just following these simple steps below:

  • Go to the website www.lastminute.com, search for the same flight booked using the Voucher Code (check that the dates, times and airline correspond) and fill in the required information;
  • With just a few simple clicks you can add a passenger to your trip

For any additional information please check the page with full instructions about it here.

24
Any additional questions?
If you did not find the answer you were looking for, write us at promotion-en@lastminute.com or call us at 0203 499 8173 (National landline, Monday-Friday, 9AM-6PM).